Refund policy
Effective October 27, 2026 · Version 2026-10-27
This policy applies to retail purchases and business orders from Rehan Spices Corporation, subject to any separately accepted terms and rights that cannot lawfully be limited.
Cancel before shipment
You may cancel an order before it has shipped. Contact us promptly with your order reference so we can stop fulfilment. We do not impose a cancellation penalty under this policy. For cancelled, unshipped goods, we refund the amounts paid and the associated shipping charges that are no longer applicable, within the time required by law.
If we cannot fulfil an accepted order, or a shipment delay gives you a right to cancel, we will provide the required notice and refund. After shipment, the return and product-concern process below applies.
Request an ordinary return within seven days
Contact us within seven calendar days after delivery to request an ordinary return. You do not need to have the goods physically back with us within those seven days. Include the order reference, product, quantity and reason for the return. Ordinary return requests first made after that period are not accepted.
Contact us before sending goods back. We will provide the appropriate return instructions, destination and arrangements for your request. Do not send a parcel to an address without confirming that it is the instructed return destination. No restocking fee is imposed by this policy.
Damaged, defective, unsafe or incorrect goods
The seven-day ordinary-return window does not cut off rights for defective, unsafe, misdescribed, incorrectly supplied or recalled goods, concealed problems, legally required refunds or other rights that cannot lawfully be limited.
Inspect your order promptly. If you find a problem, contact us with the order reference, item and lot details and helpful photographs when available. Notify us of a concealed problem within a reasonable time after you discover it as applicable law requires. Keep the affected goods and packaging available for review where it is safe to do so.
If you suspect a food-safety issue, stop using or distributing the affected goods and keep them identifiable. Contact us for instructions; do not return, destroy or dispose of affected goods without appropriate instructions unless immediate action is necessary to comply with law or protect safety. The remedy will depend on the circumstances, accepted agreement and applicable law.
Return shipping and refunds
Responsibility for return freight and any refund of original shipping charges follows your accepted agreement and applicable law. We will explain the applicable arrangement before an instructed return. The rule that customers pay outbound shipping does not remove a legally required remedy for a problem with the goods or our fulfilment.
Where a refund is due, we will confirm the amount and the method used. Refunds are made to the original payment method where available; if that is not possible, we will arrange an appropriate lawful alternative. We do not substitute store credit for a legally required monetary refund without your agreement. Payment providers may take additional time to display a processed refund; that does not change our obligation to issue it within the applicable legal period.
Business and institutional orders
Accepted supply agreements or order-specific terms may set additional commercial procedures. They do not remove rights that cannot lawfully be excluded. Wholesale invoice payment obligations, disputes and overdue-payment notices are addressed in our Terms of service and conditions of sale.
Contact us
Rehan Spices Corporation
14434 Best Ave
Santa Fe Springs, CA 90670
United States
Email: rehanspice@gmail.com
Telephone: (562) 229-0049