REHAN SPICES CORPORATION

Shipping & returns

Shipping policy

Effective October 27, 2026 · Version 2026-10-27

This policy covers shipping arrangements for purchases from Rehan Spices Corporation. Retail checkout and wholesale freight follow separate arrangements. Your accepted order and applicable law also govern your purchase.

Retail shipping within the United States

Available destinations, shipping services and their charges are shown at checkout. The customer pays the shipping charge displayed and agreed before payment. Retail shipping is calculated for the order and destination; there is no general free-shipping threshold for retail purchases.

At launch, available retail services are USPS Ground Advantage and USPS Priority Mail, subject to checkout availability for the address and order. A carrier service name or transit estimate is not a promise that your order will be packed or dispatched the same day. Carrier availability can vary by destination, package and service restrictions.

Retail products are supplied in the selected bag sizes. Your order may use one or more outer shipping packages to protect its contents. The shipping amount accepted at checkout will not be increased after purchase without your agreement.

Order preparation and shipment timing

We pack retail bags to order and check availability as orders are processed. We do not promise a standard same-day or fixed dispatch period unless a specific timeframe is disclosed for your order. Contact us before ordering if you need delivery for a particular date.

We follow applicable shipment and delay requirements. Where the federal Mail, Internet, or Telephone Order Merchandise Rule applies and no shipment time is stated, we must have a reasonable basis to ship within 30 days of receiving a properly completed order. If we cannot ship within the applicable time, we will provide the required delay notice and cancellation option, obtain consent where required and issue the refund required by law. This legal deadline is not an estimate that every order will take 30 days.

Address details and tracking

Check your shipping address and contact details before payment. Tell us promptly if an address needs correction. We will try to help before dispatch; changes after shipment depend on the carrier and may require a separately agreed charge. A failed delivery does not automatically waive your legal rights or authorize an undisclosed charge.

When tracking is available, shipment information can be included in your order notification or order-status page. A label being created does not necessarily mean the carrier has received the parcel. Contact us if tracking stops updating or a shipment appears missing.

Wholesale, business and institutional deliveries

Wholesale freight is quoted or otherwise agreed separately from retail checkout. Before accepting a quote, confirm destination, quantities, receiving hours, delivery appointments, dock or liftgate needs and any other site restrictions. Charges for requested services or changes must be disclosed and agreed. Customer-specific accepted supply or freight terms take precedence over inconsistent general statements in this policy, subject to applicable law.

United States retail checkout does not establish international shipping availability. For any destination or delivery requirement not offered at retail checkout, contact us for confirmation before making payment.

Damage, shortages, cancellation and returns

Inspect deliveries promptly and keep the order reference, packaging, lot details and helpful photographs. Contact us about missing, damaged, incorrect or potentially unsafe goods. Keep affected goods identifiable and do not use or distribute them if you suspect a safety problem.

You may cancel before shipment. For an ordinary return, contact us within seven days after delivery. See our Return and refund policy for the process and protections for defective or incorrectly supplied goods. These policies do not waive mandatory rights or remedies.

Shipping help

Rehan Spices Corporation
14434 Best Ave
Santa Fe Springs, CA 90670
United States

Email: rehanspice@gmail.com
Telephone: (562) 229-0049

Please include your order reference and delivery location when contacting us.

Refund policy

Effective October 27, 2026 · Version 2026-10-27

This policy applies to retail purchases and business orders from Rehan Spices Corporation, subject to any separately accepted terms and rights that cannot lawfully be limited.

Cancel before shipment

You may cancel an order before it has shipped. Contact us promptly with your order reference so we can stop fulfilment. We do not impose a cancellation penalty under this policy. For cancelled, unshipped goods, we refund the amounts paid and the associated shipping charges that are no longer applicable, within the time required by law.

If we cannot fulfil an accepted order, or a shipment delay gives you a right to cancel, we will provide the required notice and refund. After shipment, the return and product-concern process below applies.

Request an ordinary return within seven days

Contact us within seven calendar days after delivery to request an ordinary return. You do not need to have the goods physically back with us within those seven days. Include the order reference, product, quantity and reason for the return. Ordinary return requests first made after that period are not accepted.

Contact us before sending goods back. We will provide the appropriate return instructions, destination and arrangements for your request. Do not send a parcel to an address without confirming that it is the instructed return destination. No restocking fee is imposed by this policy.

Damaged, defective, unsafe or incorrect goods

The seven-day ordinary-return window does not cut off rights for defective, unsafe, misdescribed, incorrectly supplied or recalled goods, concealed problems, legally required refunds or other rights that cannot lawfully be limited.

Inspect your order promptly. If you find a problem, contact us with the order reference, item and lot details and helpful photographs when available. Notify us of a concealed problem within a reasonable time after you discover it as applicable law requires. Keep the affected goods and packaging available for review where it is safe to do so.

If you suspect a food-safety issue, stop using or distributing the affected goods and keep them identifiable. Contact us for instructions; do not return, destroy or dispose of affected goods without appropriate instructions unless immediate action is necessary to comply with law or protect safety. The remedy will depend on the circumstances, accepted agreement and applicable law.

Return shipping and refunds

Responsibility for return freight and any refund of original shipping charges follows your accepted agreement and applicable law. We will explain the applicable arrangement before an instructed return. The rule that customers pay outbound shipping does not remove a legally required remedy for a problem with the goods or our fulfilment.

Where a refund is due, we will confirm the amount and the method used. Refunds are made to the original payment method where available; if that is not possible, we will arrange an appropriate lawful alternative. We do not substitute store credit for a legally required monetary refund without your agreement. Payment providers may take additional time to display a processed refund; that does not change our obligation to issue it within the applicable legal period.

Business and institutional orders

Accepted supply agreements or order-specific terms may set additional commercial procedures. They do not remove rights that cannot lawfully be excluded. Wholesale invoice payment obligations, disputes and overdue-payment notices are addressed in our Terms of service and conditions of sale.

Contact us